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Customer Support Lead

Sazabi· Support
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San Franciscofull-timePosted 6mo ago

About the role

Leading customer support for Sazabi, an AI-native observability platform, by assisting users, debugging issues, creating documentation, and collaborating with engineering.

Responsibilities

  • Be the front line of Sazabi: helping users get value fast
  • Debug real customer issues using Sazabi itself
  • Turn user pain into product insights and improvements
  • Build lightweight systems for support, onboarding, and success
  • Create documentation, guides, and content that scale support
  • Work closely with engineering to resolve issues and ship fixes

Qualifications

  • Strong technical intuition—you can debug issues, not just route tickets
  • Excellent communication skills (clear, fast, empathetic)
  • High ownership: you don’t drop problems, you solve them
  • Comfort working directly with developers and understanding their workflows
  • Ability to thrive in ambiguity without rigid support processes
  • Bonus: experience in devtools support or early-stage startups

Skills

Required:Technical troubleshootingCommunicationCustomer ownership
Nice to have:Developer workflows understanding

Benefits

  • Competitive salary and equity
  • Free lunches (in-office only)
  • Health, dental, and vision insurance
  • Unlimited paid time off
  • Paid parental leave
Last updated Apr 8, 2026. Interested? Apply on the company site.
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About Sazabi

The AI-native observability platform for fast-moving engineering teams

The AI-native observability platform for fast-moving engineering teams. Backed by tastemakers from the world's top AI companies: Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and more.

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