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Technical Support Specialist

Skydio· Operations
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Remote$59.6k - $100kFull-timePosted 6mo ago

About the role

Technical product support professional for commercial Skydio customers, troubleshooting software, hardware, and cloud issues, and enabling best practices for safe and effective drone operation.

Responsibilities

  • Deliver premier technical support to drive customer satisfaction and brand evangelism
  • Know Skydio drone, controller, and cloud products inside and out, and proactively seek clarity on areas of ambiguity negatively impacting our customers
  • Be the Voice of Customer frontline to other Skydio teams that enable continuous product improvement based on customer needs
  • Use clear and empathetic written and verbal communication to quickly resolve issues that limit UAS fleet utilization and thereby drive high-brand affinity over time
  • Over time, become a Subject Matter Expert (SME) in one or more aspects of the Skydio UAS platform and share your knowledge freely with other team members to create high-trust team relationships
  • Engage in regular pre-released product dogfooding and give feedback that helps deliver the highest quality product experience possible
  • Proactively participate in building support processes that improve and enhance the customer experience
  • Own your work and contribute to operational excellence and low-effort customer support experiences

Qualifications

  • 5-7 years of Technical Support experience with drones/UAV/UAS
  • Must have previous customer support experience in utilities, transportation/infrastructure, or public safety organizations
  • Willing to work a flexible schedule within a 10 to 7 hours of operations
  • Collaborate effectively with team members to resolve complex technical issues, actively share knowledge and expertise, and contribute to a supportive team environment
  • Motivated self-starter with impeccable verbal and written communication skills, obsessive attention to detail, and the ability to manage time effectively
  • Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows
  • An inquisitive troubleshooter with a passion for drone, cloud, and IoT technology along with a strong desire to learn new skills and grow with Skydio
  • Experience with multi-channel customer communication (phone, chat, email support)
  • CRM technology experience, Zendesk or Salesforce Service Cloud preferred
  • Prior support experience within a 360 customer success retention & renewal team is a plus
  • A strong desire for feedback to learn, grow, and perform duties more efficiently

Skills

Required:Technical troubleshootingMulti-channel communicationCollaboration and teamworkTime management and prioritization
Nice to have:CRM systems (Zendesk or Salesforce Service Cloud)

Benefits

  • Paid vacation time
  • sick leave
  • holiday pay
  • 401K savings plan
  • group health insurance plans
  • equity in the form of stock options
Last updated Oct 8, 2026. Interested? Apply on the company site.
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About Skydio

A family of flying robots.

AI-powered autonomous drones for Drone as First Responder (DFR), critical infrastructure inspection, tactical ISR, site security, surveying and mapping

DronesAutonomous SystemsInspectionSecurityMappingPublic SafetyNational Security
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