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Senior Software Engineer

HiOperator
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Dallas, TXFull-timePosted 6mo ago

About the role

Senior Software Engineer at HiOperator, a fast-growing YC-backed customer service platform. Role spans full-stack development, DevOps, and ML/AI tooling, with exposure to LLMs and data-driven decision making. Based in Dallas, TX (in-office only).

Responsibilities

  • Build API integrations with various CRMs and other custom applications, utilizing REST/GraphQL/gRPC
  • Build UI features to support new service offering
  • Maintain 99% platform uptime
  • Manage dev ops pipeline
  • Deploy machine learning models
  • Build and manage the observability platform for the LLMs we utilize

Qualifications

  • 5+ years of engineering experience
  • Polygot mindset and ability to explain concepts to others
  • Collaborative attitude and team orientation
  • Empathy for customer service applications
  • Experience working with Apple Products is a plus

Skills

Required:API integrationsUI feature developmentDevOps
Nice to have:Machine Learning deploymentObservability for LLMs

Benefits

  • Health benefits (medical, dental, vision) after one full calendar month of full-time employment
  • Access to the free onsite gym
  • PTO/PFT
  • Dental insurance
  • Free parking
  • Health insurance
  • On-site gym
  • Paid time off
  • Vision insurance
Last updated Jul 8, 2026. Interested? Apply on the company site.
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About HiOperator

Customer support as a service.

HiOperator provides customer support as a service. Banish your ticket backlog and free up your in-house team for higher level tasks.

customer-service
Company profileWebsite

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