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Operations Engineer (Starlink Growth)

SpaceX· Starlink Customer Operations
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Bastrop, TXFull-timePosted 6mo ago

About the role

Role within Starlink Growth Business Operations focused on leveraging data-driven analysis to improve customer experience, retention, and engagement; collaborates across functions and drives cross-functional decision-making and implementation.

Responsibilities

  • Lead initiatives to improve Starlink customer experience and products through technical analysis, cross-functional prioritization, and implementation
  • Identify engineering and product defects in Starlink user experience; drive operational improvements to resolve
  • Use end-user metrics to uncover drivers of key performance indicators such as customer lifetime value; drive improvements globally and across all hardware and services
  • Develop, operationalize, and action on predictive models, identifying customer retention issues and opportunities as well as scoping and implementing changes (e.g., customer outreach campaigns and treatment, automation)
  • Collaborate across departments (e.g., engineering, customer support, finance, legal, supply chain) to ensure data integrity and accurate reporting
  • Design and execute A/B tests to validate engagement and customer retention improvements
  • Provide leadership updates on performance, risks, and opportunities using quantitative and qualitative data
  • Document and train on customer retention dashboards and tools; assist with troubleshooting

Qualifications

  • Bachelor’s degree in engineering, mathematics, computer science, data science, physics, or other quantitative field
  • 1+ years of experience in engineering, manufacturing, product management, operations, consulting, entrepreneurship, or venture capital
  • 1+ years of experience in Python, SQL, programming, or industrial project management

Skills

Required:PythonSQL
Last updated Aug 5, 2026. Interested? Apply on the company site.

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