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Solutions Architect - AI Infrastructure

Prime Intellect· Compute / Finance
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San Francisco$200k - $275kFull-timePosted 6mo ago

About the role

Role at the intersection of customer success, technical operations, and AI infrastructure delivery. You’ll onboard, deploy, and scale customers on Prime Intellect infrastructure, while building scalable internal systems, tooling, and processes to support repeatable operations and durable account management.

Responsibilities

  • Serve as a primary point of contact for customers running AI workloads on our infrastructure
  • Own customer onboarding and deployment coordination from post-sale through production readiness
  • Build trusted relationships with customer teams and proactively manage issues, risks, and escalations
  • Partner with engineering and operations to ensure customer needs are translated clearly into internal action
  • Build and improve internal systems that support customer onboarding, deployment tracking, escalation management, and account health
  • Identify repetitive manual workflows and turn them into streamlined processes, tooling, or automation
  • Define operating cadence, support infrastructure, and service model for managing technical customer accounts at scale
  • Create structure where none exists today, improving both customer experience and internal efficiency
  • Track billing, contract milestones, renewals, and other key account workflows
  • Maintain visibility into deployment timelines, infrastructure commitments, and customer-specific requirements
  • Coordinate across customers, finance, engineering, and leadership to keep accounts running smoothly end-to-end

Qualifications

  • 2–5 years of experience in customer success, technical account management, operations, or a similar cross-functional role
  • Strong interest in AI, GPU infrastructure, cloud systems, or technical products serving sophisticated customers
  • Comfortable working directly with customers and internal technical teams
  • Highly organized, detail-oriented, and able to manage multiple workstreams at once
  • Strong written and verbal communication skills
  • High ownership and willingness to operate flexibly when customer needs require urgency
  • Energized by building processes from the ground up in a fast-moving environment

Skills

Required:Customer success / technical account managementOperations and process improvementCommunicationCross-functional collaboration

Benefits

  • Flexible work environment
  • Visa sponsorship and relocation support
  • Professional development budget
  • Team off-sites and conference attendance
Last updated Aug 19, 2026. Interested? Apply on the company site.

About Prime Intellect

Commoditizing Compute & Intelligence

Prime Intellect democratizes AI development at scale. Our platform makes it easy to find global compute resources and train state-of-the-art models through distributed training across clusters. Collectively own the resulting open AI innovations, from language models to scientific breakthroughs.

AI developmentbessemer-ai-infrastructure-2026compute resourcesdistributed trainingmodelsreinforcement-learning-platformsscience
Company profileWebsite

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