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Field Support Representative - National Security

Skydio· Operations
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Remote$100k - $120kFull-timePosted 6mo ago

About the role

Technical field support role for National Security customers, combining onsite and remote support, to enable value from Skydio UAS solutions. Requires interfacing with Defense and Government customers, collaboration with Sales, Support and Program Management, and ownership of customer relationships in the field.

Responsibilities

  • Work closely with internal teams to become an expert on Skydio’s products, processes, specifications, and product roadmap.
  • Develop field support processes that define and accelerate escalation and debugging workflows.
  • Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques.
  • Develop and maintain an advanced level of proficiency in product enablement and troubleshooting by becoming a certified Skydio UAS Operator and Trainer.
  • Provide on-the-job (OJT) training to customers in maintenance and operation techniques relevant to repair of UAS aircraft and equipment, including test equipment, focusing on adjustment, calibration, spares recommendation, troubleshooting and inspection methods.
  • Develop or improve written inspection procedures, drawings and other instructions to help customers inspect and maintain their fleets.
  • Provide on-site company representation and technical support to customers and initiate corrective actions for maintenance, repair and replacement issues.

Qualifications

  • Ability to travel up to 80%+ globally to provide field support to Federal and Defense customers.
  • 3+ years experience as a Field Support Representative operating on, repairing and maintaining UAS for large clients, preferably government or military customers.
  • Adept at technical troubleshooting, problem-solving, and familiar with triage and escalation workflows.
  • Assertive self-starter with excellent interpersonal and written communication skills.
  • OCONUS (deployed) military experience preferred.
  • Familiarity with RMA, spares, logistics or other repair workflows preferred.
  • Experience in Linux operating systems preferred.
  • Experience with military standard maintenance practices preferred.
  • Existing or prior security clearance preferred.
  • Creative thinking with multitasking ability.
  • Unwavering professionalism.
  • Obtaining FAA Part 107 certification within the first 60 days strongly encouraged and for certain positions required.

Skills

Required:UAS troubleshooting and maintenanceField support and customer liaisonOn-site and remote support

Benefits

  • Paid vacation time
  • sick leave
  • holiday pay
  • 401K savings plan
  • group health insurance plans
Last updated Sep 17, 2026. Interested? Apply on the company site.
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About Skydio

A family of flying robots.

AI-powered autonomous drones for Drone as First Responder (DFR), critical infrastructure inspection, tactical ISR, site security, surveying and mapping

DronesAutonomous SystemsInspectionSecurityMappingPublic SafetyNational Security
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