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Technical Account Manager

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San Francisco, CA$160k - $190kFull-timePosted 6mo ago

About the role

Technical Account Manager role at Metriport, a healthcare data infrastructure company. You’ll be the technical bridge between production customers and the product, owning customer health, driving value-led growth, and evolving with customers. Requires deep technical fluency, enterprise experience, and a strong focus on customer success and retention in a fast-paced startup environment.

Responsibilities

  • Owning Customer Health & Retention: Own the north star retention metrics for customers in production.
  • Driving Value Led Growth: Identify and unlock expansion opportunities organically by ensuring customers are fully utilizing the product and seeing measurable ROI.
  • Evolving With Customers: Spot which of Metriport’s customers are not using features that could drive significant value for their organizations. Monitor customers’ usage so Metriport can scale with their needs.
  • Building Cadenced & Ad Hoc Customer Efforts: Build and further check in efforts with Metriport’s customers in production and ad hoc efforts.

Qualifications

  • Experience: 7+ years working in a customer facing technical role (e.g., Solutions Architect, Solutions Engineer) with 4+ years at one company.
  • Technical Fluency: Experience working on a technical product. Comfortable reading API documentation and translating technical concepts to non technical stakeholders (and vice versa).
  • Company Experience: Experience at both an early stage startup and a later stage company that has scaled Customer Success (Series D or larger).
  • Core Competency: Expert at managing complex enterprise deals for extended periods of time and increasing customer usage.
  • Ambiguity Tolerance: Thrive in fast paced environments and drive projects to completion without a playbook.
  • Location: Based in San Francisco (or willing to relocate).
  • The "Metriport" Mindset: Low ego, high ownership.
  • Open to Travel: Minimal travel expected, with willingness to do what it takes to provide the best customer experience.

Skills

Required:Customer relationship managementTechnical fluency and API understanding

Benefits

  • Equity: Competitive equity + compensation package 🚀
  • Healthcare: Full family Platinum health insurance, dental, and vision coverage 🦷
  • Retirement: 401(k) retirement plan + matching 💰
  • Flexibility: Flexible work from home or in office 🏢
  • Food: Healthy lunches complimentary when in office (and breakfast + dinners as needed) 🍏
  • Gear: MacBook provided by us 💻
  • PTO: Unlimited PTO (trust to take time needed to be at your best) 🧘‍♂️
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Metriport

Open-Source Platform for Healthcare Data Intelligence

Metriport provides real-time access to comprehensive medical data for 300M+ individuals across the US. Our open-source intelligence platform helps organizations access, analyze, and exchange patient data while integrating with all major healthcare IT systems. If you’ve been to doctors in the US, you may have encountered the problem: how does a healthcare provider get access to your up-to-date medical history to treat you properly? Reliance on archaic methods is still the norm: typically, you or your provider need to call the facilities where you’ve previously received treatment (assuming you remember them all), just to have them send your records via fax (yep, fax). This can take weeks, only then to have a provider sift through hundreds of pages of unstructured docs, just to figure out basic things like your active medication list, what conditions you may have, latest lab results, etc. This not only delays care—it can cause improper treatment, since the medical history is critical for informing treatment decisions. Metriport integrates fragmented medical data from thousands of sources—including both national and state/regional Health Information Exchanges (HIEs), ADTs, EHRs, pharmacies, and labs—through a single API connector. The platform then standardizes, deduplicates, and enriches this data to create a comprehensive longitudinal patient record, with AI-powered clinical summaries. Along with a rich understanding of patient health history, healthcare providers also get realtime updates about their patients' health through Metriport. This includes getting notified when a patient is discharged from the hospital, picks up their prescription from the pharmacy, or has a new lab result available. Through this data, care teams get insights across their patient population, helping with 30-day readmissions prediction, care gap closure, risk adjustment, and more. On top of all of this, Metriport enables healthcare organizations to share net-new clinical information back to all major healthcare IT systems, and to become interoperable with popular EHR systems such as Epic, Cerner, athena, eClinicalWorks, and many more—forming an internet for healthcare data. Metriport improves both patient and provider lives at the point-of-care, supporting use cases such as medication adherence, transitions of care management, chart prep, and much more. If you want to do work that matters, get in touch with us today.

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