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Community Lead

JETSET Pilates· Operations / Studio Management
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Hybrid (Lakeview, Chicago, IL)Part-Time | Employee or ContractorPosted 6mo ago

About the role

The Community Lead is responsible for fostering a strong studio community, enhancing client experience, and ensuring consistency in service delivery. Reports to the General Manager, oversees Studio Leads, participates in front-of-house operations, supports client retention, new client onboarding, and local marketing initiatives.

Responsibilities

  • Provide training, guidance, support, and feedback to Studio Leads, including onboarding new Studio Leads and training sessions with the GM
  • Perform studio lead duties (managing Mindbody and AXLE, answering phones, responding to emails, processing sales) and assist with opening/closing duties; address client questions, concerns, and feedback promptly
  • Facilitate new client processes, collaborating with Studio Leads to integrate newcomers into the JETSET community
  • Collaborate with the GM to implement strategies for increasing brand awareness and support local marketing initiatives; promote JETSET in the community through 3-4 tabling or local events each month
  • Periodically review Net Promoter Scores and act on detractor feedback
  • Work morning, evening, and weekend shifts as necessary
  • Other duties as assigned

Qualifications

  • Experience in leadership, client care, sales, networking, and front-of-house operations preferred (implied by duties)

Skills

Required:Team leadership and trainingFront-of-house operationsCustomer experience

Benefits

  • Not explicitly listed in the job description
Last updated Oct 21, 2026. Interested? Apply on the company site.

About JETSET Pilates

The Modern, Elevated Reformer Experience

JETSET Pilates is a 50-minute, low-impact reformer workout that blends strength, control, and flow. Rooted in precision and designed to transform how you move, JETSET delivers an elevated Pilates experience.

PilatesReformer WorkoutLow ImpactFull Body
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