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Community Lead

JETSET Pilates· Operations / Studio Management
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Hybrid (River North, Chicago, IL)Part-timePosted 6mo ago

About the role

The Community Lead is a part-time, on-site role in River North, Chicago, responsible for fostering community, enhancing client experience, and supporting local marketing and operations. Reports to the General Manager and oversees Studio Leads, with involvement in front-of-house functions and client retention initiatives.

Responsibilities

  • Provide training, guidance, support, and feedback to Studio Leads, including onboarding new Studio Leads and conducting training sessions with the GM
  • Perform studio lead duties (Mindbody and AXLE management, phone and email handling, sales processing), assist with opening/closing duties, and address client questions and feedback
  • Facilitate new client processes and integrate newcomers into the JETSET community
  • Collaborate with the GM to implement brand awareness strategies and support local marketing initiatives to attract new clients
  • Promote JETSET in the community through 3-4 tabling or local events per month
  • Periodically review Net Promoter Scores and act on detractor feedback
  • Work morning, evening, and weekend shifts as necessary
  • May involve other duties as assigned
  • Notes: AI tools may be used in hiring processes but do not replace human judgment.

Qualifications

  • Not specified in the description (no explicit qualifications listed)

Skills

Required:People managementFront-of-house operationsMindbody and AXLE software

Benefits

  • Not specified in the description (no explicit benefits listed)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About JETSET Pilates

The Modern, Elevated Reformer Experience

JETSET Pilates is a 50-minute, low-impact reformer workout that blends strength, control, and flow. Rooted in precision and designed to transform how you move, JETSET delivers an elevated Pilates experience.

PilatesReformer WorkoutLow ImpactFull Body
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