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Machine Learning Engineer, Assistance Engineering

Airbnb· Assistance Engineering
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Hybrid (Remote-USA)$162k - $186kFull-timePosted 6mo ago

About the role

Role focused on developing and deploying agentic AI technologies to enable an intelligent, scalable customer service experience on Airbnb, including Chat AI and Voice AI assistants, with opportunities to shape concepts from inception to production.

Responsibilities

  • Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
  • Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
  • Learn and share the latest AI/ML technologies with the team.

Qualifications

  • PhD or Master's degree w/ 3+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field — or equivalent industry experience
  • Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
  • Experience building Agentic AI systems — including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
  • Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
  • Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations

Skills

Required:LLM expertise (pretraining, fine-tuning, prompt engineering)Agentic AI systems
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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