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Incident Response Manager - Product & Engineering

Anthropic· Technical Program Management
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Hybrid (Dublin / London / NYC / Remote-USA)$290k - $365kFull-timePosted 5mo ago

About the role

Incident Response Manager to serve as the operational backbone for how Anthropic handles incidents, coordinating cross-functional response, developing runbooks, and driving structured, scalable incident management.

Responsibilities

  • Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
  • Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously
  • Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations
  • Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates
  • Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations
  • Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with growth
  • Partner with engineering, product, security, legal, and go-to-market teams to continuously improve detection, response, and post-incident learning

Qualifications

  • 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents (not exclusively security or trust and safety)
  • Built or significantly shaped an incident response program, ideally at a high-growth startup or in a context where you created structure
  • Strong ownership and urgency with ability to operate independently under pressure
  • Comfort with unprecedented situations where processes are still defined and guidance may be incomplete
  • Track record of effective cross-functional collaboration with engineering, security, legal, communications, go-to-market, and executive leadership
  • Blameless, learning-oriented mindset for incident reviews and systemic improvement
  • Experience with cloud infrastructure incidents and technical depth across the stack to engage with engineering teams during response
  • Analytical mindset with experience using incident metrics, queries, and trend analysis to inform decisions and drive improvements
  • Clear and calm communicator under pressure in real-time and post-incident communications
  • Thrives in high-volume, fast-paced environments bringing operational discipline to complex, evolving situations

Skills

Required:Incident managementRunbook developmentCross-functional collaboration

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Lovely office space for collaboration
  • Visa sponsorship assistance where possible
Last updated Sep 2, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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