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Founding Customer Success Lead

Stardex· Customer Success
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Hybrid (New York City, NY)$70k - $110kFull-timePosted 5mo ago

About the role

Founding dedicated Customer Success Lead at Stardex, an AI-native ATS + CRM for executive search firms. Owns the early customer support/success function, defines processes, and scales the role with direct collaboration with founders.

Responsibilities

  • Frontline support: triaging tickets across Slack, email, and our help center
  • Bug triage: determining real bugs vs user error vs docs gaps and writing actionable tickets for engineers
  • Customer education: building the help center, onboarding flows, and email sequences to reduce ticket volume
  • Customer relationships: serving as the trusted point of contact for customers when things go wrong or right
  • Process: defining how support, onboarding, and customer success work as we scale our customer base

Qualifications

  • 2–4 years of experience in customer support or success at a SaaS company
  • Curiosity about product internals and a knack for root-cause analysis
  • Ability to write clean, concise tickets and communicate effectively with engineers
  • Comfort with handling sophisticated customers (recruiting firm owners/operators) and maintaining composure under pressure
  • Comfort with ambiguity and willingness to write playbooks as processes evolve
  • Proactive mindset toward systemization (docs, macros, automation)
  • Familiarity with AI tools (Claude, ChatGPT) to enhance workflow

Skills

Required:Frontend/Backend ticketing and triageCustomer communicationKnowledge base / documentationProcess design for CS/Onboarding

Benefits

  • Remote-first, with flexibility on hours
  • Ownership and path to Head of Customer Success
  • Tools provided to maximize productivity, with options to choose most needed
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Stardex

AI native ATS + CRM for executive search firms

Stardex is an AI native ATS and CRM executive firms and professional recruiting firms. We are AI first designed specifically for modern recruiting firms. It has a powerful client collaboration feature that helps you execute searches faster with clients. It also streamlines your searches by automating repetitive tasks, allowing you to dedicate more time to building meaningful relationships.

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