Senior Implementation Engineer
About the role
Senior Implementation Engineer at Metriport, a healthcare data infrastructure company. Responsible for technical onboarding, customer-facing implementation, and cross-functional collaboration to ensure successful integrations and ongoing value delivery.
Responsibilities
- Serve as the primary point of contact for the customer throughout the partnership.
- Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria.
- Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day to day workflows.
- Maintain the customer relationship after onboarding, through regular check ins and providing continuous support through communication channels.
- Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation.
- Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them.
- Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers.
- Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building.
- Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases.
- Participation in biweekly sprint planning / retro sessions, and quarterly planning sessions.
- Managing APIs and integrations to ensure seamless functionality for customers.
- Working with customers from onboarding to production roll out.
- Attending a daily 30 minute remote stand up at 7:30am PST Mon-Fri (mandatory)
Qualifications
- 6+ years experience supporting software implementation
- Full stack experience: React, TypeScript, Node.js
- Located in San Francisco or the Bay Area (or willing to relocate)
- Healthcare domain familiarity optional: HIPAA, FHIR, HIE, IHE, EHR/EMR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, ICD 10, etc.
Skills
Benefits
- Competitive equity + compensation package 🚀
- Full family Platinum health insurance, dental, and vision coverage 🦷
- 401(k) retirement plan + matching 💰
- Flexible work from home or in office 🏢
- Healthy lunches, complimentary when working in office (breakfast/dinners as needed) 🍏
- MacBook provided by us 💻
- Unlimited PTO (we work hard, but trust you to take time you need to be at your best) 🧘♂️
About Metriport
Open-Source Platform for Healthcare Data Intelligence
Metriport provides real-time access to comprehensive medical data for 300M+ individuals across the US. Our open-source intelligence platform helps organizations access, analyze, and exchange patient data while integrating with all major healthcare IT systems. If you’ve been to doctors in the US, you may have encountered the problem: how does a healthcare provider get access to your up-to-date medical history to treat you properly? Reliance on archaic methods is still the norm: typically, you or your provider need to call the facilities where you’ve previously received treatment (assuming you remember them all), just to have them send your records via fax (yep, fax). This can take weeks, only then to have a provider sift through hundreds of pages of unstructured docs, just to figure out basic things like your active medication list, what conditions you may have, latest lab results, etc. This not only delays care—it can cause improper treatment, since the medical history is critical for informing treatment decisions. Metriport integrates fragmented medical data from thousands of sources—including both national and state/regional Health Information Exchanges (HIEs), ADTs, EHRs, pharmacies, and labs—through a single API connector. The platform then standardizes, deduplicates, and enriches this data to create a comprehensive longitudinal patient record, with AI-powered clinical summaries. Along with a rich understanding of patient health history, healthcare providers also get realtime updates about their patients' health through Metriport. This includes getting notified when a patient is discharged from the hospital, picks up their prescription from the pharmacy, or has a new lab result available. Through this data, care teams get insights across their patient population, helping with 30-day readmissions prediction, care gap closure, risk adjustment, and more. On top of all of this, Metriport enables healthcare organizations to share net-new clinical information back to all major healthcare IT systems, and to become interoperable with popular EHR systems such as Epic, Cerner, athena, eClinicalWorks, and many more—forming an internet for healthcare data. Metriport improves both patient and provider lives at the point-of-care, supporting use cases such as medication adherence, transitions of care management, chart prep, and much more. If you want to do work that matters, get in touch with us today.
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