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Robotic Operations Engineer

Chef Robotics· Operations
Apply on company site
San Francisco$90k - $120kFull-timePosted 5mo ago

About the role

Chef Robotics is seeking a Robotic Operations Engineer to be the first point of contact for incoming issues at a customer site, triaging, troubleshooting, and deploying fixes across the deployed fleet. This customer-facing, on-site role combines remote diagnostics, on-site collaboration with customer operations, and cross-team escalations to improve performance and expand at existing customers.

Responsibilities

  • Investigate customer issues, triage incoming tickets with relevant data, investigate to determine a fix and deploy fixes or mitigations
  • Perform remote diagnostics: guide on-site operators or field technicians through troubleshooting steps via company portal and internal tools
  • Track and log hardware requests, part numbers, and part quantities using the hardware request workflow
  • Are familiar with APIs and technical RaaS products and can deeply understand technical docs with ease
  • Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.)
  • Possess strong user empathy and are expert in the lifecycle of a support case; read between the lines of a user’s question and resolve quickly
  • Write and maintain internal/external documentation: runbooks, troubleshooting guides, FAQ articles based on real ticket patterns
  • Collaborate with Chef’s Systems Support and Application teams to prioritize resolutions for production blocking issues
  • Work with 3P Technicians to coordinate break/fix at a Customer Site
  • Keep customer portal tidy: maintain accurate ticket states, flag duplicates, and close resolved issues
  • Work with Chef’s Customer Support Manager to improve existing performance

Qualifications

  • BS in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field
  • Minimum 1 year experience in a customer-facing role in applications engineering, deployment, solutions engineering, or similar roles
  • Prior experience in API integrations for Support tooling development
  • Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript)
  • Demonstrated track record of shipping products quickly and efficiently
  • Able to work independently and with minimal supervision
  • Ability to travel at least 20% of your time is required
  • Must be available to work a flexible schedule to support customers, including on-call hours
  • Familiar with Linux/Unix and/or Robot Operating System (ROS); Python or Linux experience is a plus
  • Strong communications and project management skills to recognize, communicate, and properly document product issues, complaints and improvements

Skills

Required:Issue triage and troubleshootingRemote diagnosticsAPI integrationsCommand line / scripting

Benefits

  • medical, dental, and vision insurance
  • commuter benefits
  • flexible paid time off (PTO)
  • catered lunch
  • 401(k) matching
Last updated Jul 22, 2026. Interested? Apply on the company site.

About Chef Robotics

AI-enabled robots for the food industry

Chef Robotics provides the industry’s first flexible labor equivalent, helping food manufacturers increase throughput, reduce food giveaway, and improve consistency.

AI-enabled robotsfood industryrobotics as a service
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