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Assistant General Manager

JETSET Pilates· Management
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Lakeview Chicago, ILfull-timePosted 5mo ago

About the role

Assistant Manager at JETSET Pilates responsible for fostering community, enhancing client experience, and ensuring consistent service delivery. Oversees Studio Leads, participates in day-to-day front-of-house operations, supports client retention, new client experience, and local marketing initiatives.

Responsibilities

  • Provide training, guidance, support, and feedback to Studio Leads, including onboarding new Studio Leads and conducting training sessions with the GM as needed.
  • Perform studio lead duties: managing Mindbody and AXLE, answering phones, responding to emails, processing sales, and assisting with opening/closing duties. Address client questions, concerns, and feedback promptly and professionally.
  • Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
  • Collaborate with the GM to implement strategies for increasing brand awareness and develop local marketing initiatives to attract new clients. Promote JETSET in the community through 3-4 tabling or local events each month.
  • Periodically review Net Promoter Scores and take action on detractor feedback.
  • Work morning, evening, and weekend shifts as necessary.
  • May involve use of AI tools in the hiring process, with humans making final decisions.

Skills

Required:People management / leadershipFront-of-house operationsCustomer service
Nice to have:Local marketing / community outreach
Last updated Oct 21, 2026. Interested? Apply on the company site.

About JETSET Pilates

The Modern, Elevated Reformer Experience

JETSET Pilates is a 50-minute, low-impact reformer workout that blends strength, control, and flow. Rooted in precision and designed to transform how you move, JETSET delivers an elevated Pilates experience.

PilatesReformer WorkoutLow ImpactFull Body
Company profileWebsite

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