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Senior Manager, Customer Support

Crusoe· Cloud Go-To-Market (GTM)
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San Francisco, CA - US, Bellevue, WA - US$205k - $250kFull-timePosted 5mo ago

About the role

Senior Manager, Customer Support at Crusoe Cloud, focusing on leading a technically deep Support Engineering team to help enterprise customers with integrations, APIs, analytics, and product performance, while collaborating across functions to improve customer outcomes and service offerings.

Responsibilities

  • Hire, lead and develop a team of Support Engineers focused on technical depth, problem-solving serving Crusoe’s enterprise customers
  • Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development goals and growth
  • Build scalable, repeatable processes for diagnosing and resolving complex issues related to integrations, APIs, analytics, and product performance.
  • Create internal tools and workflows that help the team operate with efficiency and consistency
  • Use data from escalations and customer feedback to recommend changes that improve team effectiveness and customer outcomes
  • Collaborate across functions, working closely with leaders in Solutions Engineering, Customer Success and Reliability, Sales, and Product Engineering to elevate and enhance the Crusoe customer experience
  • Directly engage and collaborate with key customers to understand their AI workloads, pain points, and future requirements to continuously improve our service offerings
  • Define and monitor key performance indicators (KPIs) to evaluate team performance and effectiveness through leveraging multiple insights
  • Communicate clearly and effectively with your team, stakeholders, and external customers

Qualifications

  • B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field
  • 6+ years of experience in Software Engineering, Technical Support Engineering, DevOps, Systems engineering, Solutions architecture or similar highly technical customer-facing roles
  • 2+ years in a leadership role within a high-growth environment
  • Deep understanding of the cloud infrastructure landscape, including fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing
  • Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders
  • Passionately about improving the customer experience through well-designed, technically sound solutions
  • Comfortable representing customer needs in Engineering discussions and advocating for supportability
  • Expert leadership skills with the ability to influence and engage stakeholders at all levels
  • Excellent verbal and written communication skills, with a strong capacity to clearly present complex technical information
  • Demonstrated experience within a fast-paced, dynamic organization experiencing hypergrowth
  • Experience working with global teams

Skills

Required:Leadership in technical teamsCloud infrastructureKubernetes

Benefits

  • Competitive compensation and equity packages
  • Restricted Stock Units
  • Paid time off, paid holidays & leave of absence programs
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
  • Global travel insurance & emergency assistance
  • Daily meals allowance
  • Additional perks & programs specific to location
Last updated Aug 26, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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