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Customer Success Manager, Ads Solutions (New York City)

OpenAI· Go To Market
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Hybrid (New York City)$176k - $234kFull-timePosted 5mo ago

About the role

Account Manager to support advertisers onboarding, launching, and growing on OpenAI’s advertising platform. Manage a portfolio of partners, serve as trusted advisor, drive adoption and growth while ensuring a responsible experience on the platform. Hybrid role based in New York City.

Responsibilities

  • Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
  • Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
  • Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
  • Identify opportunities to expand partnerships through increased product adoption and incremental investment.
  • Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
  • Surface advertiser feedback and insights to inform product improvements and long-term strategy.
  • Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

Qualifications

  • Has 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
  • Has experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
  • Is comfortable interpreting performance data and translating insights into strategic recommendations.
  • Has experience with data querying (e.g. SQL, advanced excel/GSheet)
  • Communicates clearly and builds trust with both technical and non-technical stakeholders.
  • Operates with ownership and accountability in fast-moving, evolving environments.
  • Demonstrates sound judgment and a commitment to user trust and responsible platform growth.

Skills

Required:Account managementData interpretation
Nice to have:SQL

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
Last updated Oct 1, 2026. Interested? Apply on the company site.

About OpenAI

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Company profileWebsite

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