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Senior Developer Success Engineer

Finch· Engineering
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Hybrid (San Francisco, NY or Remote), Remote$190k - $210kFull-timePosted 5mo ago

About the role

Senior Developer Success Engineer responsible for post-sale technical relationship with Finch’s strategic customers, driving milestones, building solutions, and guiding adoption across cross-functional teams.

Responsibilities

  • Proactively manage a portfolio of strategic developer accounts, anticipating technical needs and ensuring high levels of technical satisfaction.
  • Solution for complex customer challenges, defining milestones, providing regular updates, and coordinating across Engineering, Product, Marketing and Executive leadership.
  • Conduct in-depth architectural assessments of customers’ employment data pipelines and deliver actionable recommendations to reduce friction, improve reliability, and optimize onboarding performance.
  • Diagnose and resolve complex technical problems across authentication flows (particularly OAuth), API integrations, and data pipeline issues, exploring creative alternative solutions when standard approaches fall short.
  • Develop and implement customized engagement plans tailored to each account’s maturity, integration complexity, and growth potential.
  • Generate monitoring of key account health metrics, identify early warning signals, and take proactive action to mitigate churn risk.
  • Provide domain-specific guidance to developers, leveraging solid expertise in payroll, benefits, HR systems, and the broader employment data ecosystem.
  • Advance Finch’s developer documentation and resources so that integrating with Finch is as self-serve as possible.
  • Explain complex technical concepts effectively to both developers and non-technical stakeholders, adapting communication style to the audience.

Qualifications

  • 5+ years of experience in a customer-facing technical role such as Solutions Engineering, Solutions Architecture, Technical Account Management, Professional Services, or Developer Success.
  • A track record of independently managing a portfolio of technical accounts and driving measurable impact.
  • Strong diagnostic skills: you can read logs, interpret error codes, trace request flows, and resolve complex API and integration issues.
  • A strong understanding of API design and development, including REST APIs, webhooks, OAuth, and data-portability patterns.
  • Comfort working across the stack: Node.js, SQL databases, and caching layers (e.g., Redis).
  • Excellent communication skills with the ability to context-switch fluidly across developers, business stakeholders, and executives.
  • Experience leading or coordinating small projects across teams—you’re comfortable setting direction, defining milestones, and keeping people aligned.
  • Creative problem-solving instincts - you don’t just follow the playbook; you explore alternative solutions and build new ones when needed.

Skills

Required:Account portfolio managementAPI design & integrationsOAuth & authentication flowsSQL databases
Nice to have:Node.jsCaching systems
Last updated May 16, 2026. Interested? Apply on the company site.
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About Finch

Finch is the universal API for payroll and HR

Finch is the API to access payroll and HR systems. We allow admins to connect their company in a compliant and secure manner to applications. Finch integrates across providers enabling developers to access a previously closed system and are at the source of truth for employee data and money flow. Our API powers use cases across lending, insurance, benefits, FP&A, and HR applications.

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