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Manager, City Operations

Zoox· Fleet Operations – Robotaxi Operations
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Houston, TX$149k - $179kFull-timePosted 5mo ago

About the role

Manager overseeing day-to-day operations of Zoox’s test fleet and robotaxi service fleet in new markets, focused on safety, performance, and service delivery.

Responsibilities

  • Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.
  • Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value
  • Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage.
  • Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners
  • Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.
  • Build and maintain strong relationships with local stakeholders and regulatory bodies.
  • Establish and monitor KPIs for service reliability, safety, and customer satisfaction.
  • Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency.
  • Deliver effective change leadership while regularly communicating performance trends and improvements to the organization

Qualifications

  • Bachelors Degree
  • 8+ years leading the business side of relevant large-scale operations
  • 3+ years of managing large teams of FTEs and contingent labor
  • Management of continuous safety standards and improvement initiatives
  • Experience in change management processes & managing large amounts of data
  • Ability to work on-site at your market’s facilities
  • Ability to travel when necessary

Skills

Required:Team leadershipOperational strategyFleet operations management

Benefits

  • paid time off (e.g. sick leave, vacation, bereavement)
  • unpaid time off
  • Zoox Stock Appreciation Rights
  • Amazon RSUs
  • health insurance
  • long-term care insurance
  • long-term and short-term disability insurance
  • life insurance
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Zoox

It's Not a Car | Zoox

Zoox is a purpose-built autonomous vehicle designed for riders, not drivers. Learn more about the Zoox robotaxi and the future of ride-hailing.

autonomous vehiclerobotaxiride-hailing
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