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Technical Operations Engineer, Customer Success (Starlink)

SpaceX· Starlink Customer Operations
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Bastrop, TXFull-timePosted 5mo ago

About the role

Role focused on defining and driving customer experience and product strategy for Starlink, combining technical competence with business acumen to improve broadband service delivery globally.

Responsibilities

  • Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
  • Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
  • Fix, delete, automate, or create new processes for fixing structural and emerging issues.
  • Serve as product manager/project owner for feature launches and software automation projects.

Qualifications

  • Bachelor’s degree in an engineering discipline.
  • 2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.

Skills

Required:Analytical data analysisCommunication
Nice to have:PythonSQLProblem solving / first principles thinking
Last updated Sep 2, 2026. Interested? Apply on the company site.

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