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Technical Operations Engineer, Customer Success (Starlink)

SpaceX· Starlink Customer Operations
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Redmond, WA$100k - $115kFull-timePosted 5mo ago

About the role

Engineer role supporting Starlink customer experience and product strategy by leveraging metrics, cross-functional collaboration, and automation to improve user experience and implement feature launches and software automation projects.

Responsibilities

  • Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
  • Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
  • Fix, delete, automate, or create new processes for fixing structural and emerging issues.
  • Serve as product manager/project owner for feature launches and software automation projects.

Qualifications

  • Bachelor’s degree in an engineering discipline.
  • 2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.

Skills

Required:Data analysisCross-functional collaborationCommunication
Nice to have:Problem solving / first principles thinking

Benefits

  • comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • paid vacation (3 weeks)
  • 10+ paid holidays per year
  • paid sick time in Washington State
  • employee shuttle service from select Seattle locations to SpaceX Redmond office (Mon–Fri)
Last updated Jul 29, 2026. Interested? Apply on the company site.

About SpaceX

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