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Customer Support Associate, Bilingual - Ukrainian (Starlink)

SpaceX· Starlink Customer Operations
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Bastrop, TXfull-timePosted 5mo ago

About the role

Customer Support Associate for Starlink, bilingual in English and Ukrainian, responsible for triage, troubleshooting, and resolution of customer issues across channels, with emphasis on customer advocacy, feedback collection, and process improvement.

Responsibilities

  • Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX
  • Provide technical support to customers using hardware, software, and network expertise
  • Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
  • Create and maintain an internal knowledge base and help center collateral

Qualifications

  • High school diploma or equivalency certificate
  • 1+ years of experience in a front-line customer support role
  • Fluent in English and Ukrainian

Skills

Nice to have:Problem-solvingWritten and verbal communicationEmpathy, active listening, resiliencyDetail orientation and time management
Last updated Aug 19, 2026. Interested? Apply on the company site.

About SpaceX

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