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Customer Support Associate, Bilingual - Ukrainian (Starlink)

SpaceX· Starlink Customer Operations
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Redmond, WA$24/hr - $29/hrfull-timePosted 5mo ago

About the role

Customer Support Associate (Ukrainian bilingual) for Starlink within SpaceX. Responsible for triage, troubleshooting, and resolving customer issues across multiple channels, providing technical support, surfacing product/process issues, collaborating with internal teams, and maintaining internal knowledge base.

Responsibilities

  • Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX
  • Provide technical support to customers using hardware, software, and network expertise
  • Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
  • Create and maintain an internal knowledge base and help center collateral

Qualifications

  • High school diploma or equivalency certificate
  • 1+ years of experience in a front-line customer support role
  • Fluent in English and Ukrainian

Skills

Required:Bilingual communication (English, Ukrainian)Problem-solvingCommunication (written and verbal)
Nice to have:Empathy and active listening

Benefits

  • comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • 3 weeks of paid vacation
  • 10 or more paid holidays per year
  • paid sick time (Washington state accrual)
  • employee shuttles from select Seattle locations to Redmond office
  • discounts and perks
  • stock options/long-term incentives may be available
Last updated Oct 14, 2026. Interested? Apply on the company site.

About SpaceX

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