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Strategic Account Director, Healthcare

Decagon· Sales
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San Francisco$340k - $380k + equityFull-timePosted 5mo ago

About the role

Strategic, enterprise-focused sales leadership role to build and own Decagon's healthcare vertical in the US, defining go-to-market strategy, closing flagship healthcare logos, and shaping product/compliance posture for payer, provider, and life sciences markets. In-person role based in San Francisco.

Responsibilities

  • Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences.
  • Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical.
  • Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners.
  • Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run.
  • Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO.
  • Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions.
  • Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape.
  • Expect moderate travel.

Qualifications

  • 8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare.
  • A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma.
  • Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals.
  • Comfort owning C-suite relationships across long cycles
  • A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran.
  • Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace.
  • Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.

Skills

Required:Enterprise SaaS salesHealthcare account penetrationC-suite relationship management

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Aug 5, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
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