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Agent Development Manager, Implementations

Decagon· Customer Team
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TorontoCA$130k - CA$180kFull-timePosted 5mo ago

About the role

Leads the design, deployment, and execution of enterprise AI agent implementations, owning end-to-end delivery from discovery through live rollout and ongoing success for Decagon customers.

Responsibilities

  • Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
  • Design agent development strategies tailored to each customer’s goals and technical environment.
  • Drive the implementation plan, keep customers and internal teams moving, and surface risks early.
  • Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
  • Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.

Qualifications

  • 4+ years in implementation, onboarding, professional services, technical account management, or a similar customer-facing role at a software company.
  • Experience leading complex software or AI deployments with measurable results.
  • Technical fluency with SaaS platforms, integrations, and APIs.
  • Clear communicator who can work effectively with both executives and operators.
  • Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
  • You’re low ego and team-first.

Skills

Required:AI agent deploymentSaaS platforms, integrations, and APIs

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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