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Support Engineer

Palantir· Technical Operations
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LondonFull-timePosted 5mo ago

About the role

IT Support Engineer focused on executive/VIP support, environment ownership, incident management, systems administration, automation, vendor/product expertise, and customer experience within Palantir’s London office.

Responsibilities

  • Deliver white-glove IT support to executives and VIP users, developing a deep familiarity with their workflows and technology preferences.
  • Proactively reach out during critical patching windows, major rollouts, and high-visibility events to ensure zero disruption.
  • Support executive travel and on-site needs, including internal conferences and off-site engagements.
  • Have an intimate understanding of all office hardware; proactively replace ageing hardware and maintain core VTC equipment; manage the printer fleet end-to-end; maintain FOB office environments.
  • Initiate tracking of potential business blocking issues and partner with engineering teams to drive to full resolution.
  • Go beyond quick fixes; conduct root cause analysis and implement solutions to prevent recurrence.
  • Apply a proactive troubleshooting mindset to identify systemic issues before they affect users at scale.
  • Install, configure, and maintain Windows and Mac workstations; implement process automations; administer O365 Groups and related configurations; troubleshoot networking issues.
  • Serve as a key stakeholder in evaluating new vendors, tools, and products; stay updated on emerging technologies relevant to the enterprise environment.
  • Create clear how-to guides, build and maintain relationships with stakeholders, and mentor IT Support Specialists.

Qualifications

  • 4+ years of experience in desktop or help desk support in a fast-paced environment.
  • Willingness to participate in an on-call rotation and travel up to 30% of the time.
  • Deep knowledge of Windows and macOS operating environments and common networking fundamentals.
  • Hands-on experience with LLMs and AI agents; passion for applying cutting-edge AI technologies to IT Support workflows.
  • Hands-on experience with Active Directory, Exchange, and O365 administration, including Groups, distribution lists, and licensing.

Skills

Required:Executive & VIP IT supportRoot cause analysisWindows and macOS administrationOffice 365 administrationNetworking fundamentals
Nice to have:Automation and scriptingVendor evaluation & SME
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Palantir

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