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Support Engineer

Palantir· Technical Operations
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New York, NY$87k - $115k + equityFull-timePosted 5mo ago

About the role

Palantir builds leading software for data-driven decisions. This role focuses on IT support and environment ownership, with emphasis on executive/VIP support, proactive incident management, systems administration, automation, and mentoring to scale the techops team.

Responsibilities

  • Deliver white-glove IT support to executives and VIP users, developing a deep familiarity with their workflows and technology preferences.
  • Proactively reach out during critical patching windows, major rollouts, and high-visibility events to ensure zero disruption.
  • Support executive travel and on-site needs, including internal conferences and off-site engagements.
  • Have an intimate understanding of all office hardware; proactively replace aging hardware and maintain core VTC equipment; manage the printer fleet end-to-end; maintain FOB office environments.
  • Initiate tracking of potential business blocking issues and partner with engineering teams to drive to full resolution; conduct root cause analysis and implement preventative solutions.
  • Install, configure, and maintain Windows and Mac workstations; implement automations to reduce friction; administer O365 Groups and calendar permissions; troubleshoot networking issues.
  • Evaluate new vendors/tools, stay up-to-date on emerging technologies relevant to the enterprise environment.
  • Create how-to guides, build relationships with stakeholders, and mentor IT Support Specialists to scale knowledge across the team.

Qualifications

  • 4+ years of experience in desktop or help desk support in a fast-paced environment.
  • Willingness to participate in an on-call rotation and travel up to 30% of the time.
  • Deep knowledge of Windows and macOS operating environments and basic networking fundamentals.
  • Hands-on experience with LLMs and AI agents, applying cutting-edge AI technologies to IT Support workflows.
  • Hands-on experience with Active Directory, Exchange, and O365 administration, including Groups, distribution lists, and licensing.

Skills

Required:Executive & VIP IT supportEnvironment ownershipRoot cause analysis and incident managementWindows/macOS administrationO365 administrationNetworking trouble shooting
Nice to have:AutomationVendor & product evaluation

Benefits

  • Medical, dental, and vision insurance for employees and eligible dependents
  • Basic life, AD&D, and disability insurance for employees automatically
  • Commuter benefits
  • Paid time off (2 weeks per year, not accrual-based)
  • 10 paid holidays per year
  • Leave of absence programs including military and medical events
  • Paid parental leave and subsidized backup care for parents
  • Fertility and family-building benefits (adoption, surrogacy, preservation)
  • Child-related expense stipend
  • 401(k) plan participation
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Palantir

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Company profileWebsite

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