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Technical Account Manager - AI Infrastructure

Prime Intellect· Compute / Finance
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San Francisco$160k - $200kFull-timePosted 5mo ago

About the role

Prime Intellect is building the open superintelligence stack and seeks a Technical Account Manager to ensure enterprise customers succeed, scale, and continue building with the platform across large-scale training, inference, and production workloads.

Responsibilities

  • Own a portfolio of enterprise customers end-to-end — adoption, retention, expansion, and overall health
  • Build deep relationships with technical and executive stakeholders at each customer, from ML engineers to engineering leadership
  • Drive customer outcomes: faster time-to-value on first workloads, smooth scaling as their usage grows, and meaningful expansion as their AI ambitions expand
  • Understand each customer's training and inference workloads at a real technical level — what models they're training, what infrastructure they need, what their performance bottlenecks are
  • Partner with customers' engineering teams on cluster performance, capacity planning, workload optimization, and migration
  • Translate customer needs into clear, prioritized feedback for our Engineering and Product teams
  • Identify expansion opportunities ahead of the customer — anticipate scaling needs, surface new use cases, drive adoption of new products (Lab, Inference, additional compute capacity)
  • Partner with Sales on renewal conversations and growth motions
  • Maintain visibility into the economics of each customer relationship, in partnership with Finance and Compute
  • Serve as the first line for customer-facing operational issues — usage questions, capacity changes, SLA tracking, incident communications
  • Build the cross-functional connective tissue between Sales, Engineering, Finance, and customers

Qualifications

  • 3–6 years in Customer Success, Technical Account Management, Solutions Engineering, or adjacent roles at infrastructure, cloud, or AI/ML companies
  • Strong technical fluency — comfortable reading dashboards, discussing infrastructure architecture, and engaging with customer engineering teams without a translator
  • Strong commercial instincts — Customer Success as a revenue function, capable of driving expansion alongside technical outcomes
  • Deep customer empathy combined with high judgment
  • Excellent verbal and written communication, especially explaining complex technical issues to non-technical stakeholders and vice versa
  • High ownership — you see gaps and build the fix
  • Comfortable in ambiguity and speed; this market doesn't slow down
  • AI-native in how you work: use LLMs, automation, and programmatic tools to move faster

Skills

Required:Customer SuccessTechnical collaborationCommunication

Benefits

  • Cash Compensation Range of $160,000 – $200,000 + meaningful equity
  • Flexible work (remote or San Francisco)
  • Visa sponsorship and relocation support
  • Professional development budget
  • Team off-sites and conferences
  • A front-row seat to building the infrastructure layer for open AI
Last updated Aug 19, 2026. Interested? Apply on the company site.

About Prime Intellect

Commoditizing Compute & Intelligence

Prime Intellect democratizes AI development at scale. Our platform makes it easy to find global compute resources and train state-of-the-art models through distributed training across clusters. Collectively own the resulting open AI innovations, from language models to scientific breakthroughs.

AI developmentbessemer-ai-infrastructure-2026compute resourcesdistributed trainingmodelsreinforcement-learning-platformsscience
Company profileWebsite

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