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Deployment Strategist

Encord· Operations
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Hybrid (London)Full-timePosted 5mo ago

About the role

Deployment Strategist responsible for end-to-end deployment and adoption of Encord across a portfolio of customers, blending technical execution with customer strategy and commercial ownership in a post-sales role based in London.

Responsibilities

  • Own the end-to-end deployment and success of Encord across a portfolio of customers, from initial onboarding through long-term adoption
  • Lead customers to value quickly by guiding technical teams, running effective enablement, and establishing strong success plans
  • Build deep, trusted relationships with customer stakeholders at all levels, from hands-on users to executive sponsors
  • Maintain a holistic understanding of each customer's goals, usage, and risk profile, proactively addressing issues before they escalate
  • Partner closely with Sales to support renewals, identify expansion opportunities, and drive long-term account growth
  • Act as a strategic voice of the customer, sharing insights with Product and Engineering to influence roadmap and execution
  • Help shape and continuously improve Encord's post-sales motion, playbooks, and operating processes as the company scales

Qualifications

  • Demonstrated success supporting complex, technical products and enterprise-grade customers
  • Comfortable going deep on product and technical details while communicating clearly with executives
  • Highly organised and analytical, with strong project management instincts
  • Naturally consultative: you ask great questions, uncover root problems, and guide customers to outcomes
  • Commercially minded, with an understanding of how post-sales execution drives retention and growth
  • Collaborative and influential, with strong cross-functional instincts
  • Ambitious, driven, and motivated by ownership, impact, and rapid growth

Skills

Required:Customer-facing technical or post-sales experienceMulti-stakeholder deployment managementOutcome-driven value deliveryEngagement with technical and business stakeholdersProject managementSales collaboration and renewal support
Nice to have:CRM/CS tooling familiarityIndustry experience

Benefits

  • 25 days annual leave + UK public holidays
  • Annual learning & development budget
  • Travel for customer visits, events, and conferences across the UK and Europe
  • Company lunches twice a week
  • Monthly socials & bi-annual team offsites
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Encord

Building the data backbone for the (artificial) intelligence…

Encord is the leading data platform for AI. We help top AI teams get models into production faster with human-in-the-loop workflows for labeling and RLHF, infrastructure for data-centric model testing, and powerful data curation and management.

artificial-intelligencedeveloper-toolsmachine-learningcomputer-visionai
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