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IT Engineer, MENA

Brain Co.· Engineering
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Abu Dhabi, DohaFull-timePosted 5mo ago

About the role

IT Support Engineer responsible for frontline IT operations, help desk, onboarding/offboarding, access requests, AV/network support, and serving as IT liaison for MENA offices. Role includes room for growth as the team scales and opportunities to contribute to corporate security programs.

Responsibilities

  • First-line IT support for a 70+ person team — hardware, software, and account issues
  • On-site and remote support across macOS and Windows
  • Maintain runbooks and self-service resources to reduce repeat requests
  • Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning
  • Execute provisioning workflows and fulfill access requests per our access entitlement model
  • Coordinate with HR and hiring managers on start dates and equipment needs
  • Run offboarding on last days: disable accounts, revoke access, recover equipment
  • Keep offboarding logs accurate and audit-ready for SOC 2
  • Own the access request queue and fulfill approved requests within our 2-hour SLA
  • Route Tier 2/3 requests to the right approvers and track to resolution
  • Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running
  • Help maintain office network infrastructure and troubleshoot connectivity issues
  • Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics

Qualifications

  • 2+ years of IT support or helpdesk experience, ideally at a startup
  • Comfortable in Okta — provisioning, groups, and SSO troubleshooting
  • Experience with onboarding and offboarding workflows and security considerations
  • Organized and dependable — able to juggle open requests
  • Clear communicator with non-technical employees
  • Ability to work independently and surface issues proactively

Skills

Required:IT support / HelpdeskOkta provisioning and SSO troubleshootingOnboarding and Offboarding workflowsCommunication with non-technical employeesIndependent work

Benefits

  • Competitive hourly compensation
  • Real ownership from day one — run IT operations, not just execute tickets
  • Opportunity to work at a company deploying AI to governments, hospitals, and critical industries
Last updated Sep 24, 2026. Interested? Apply on the company site.

About Brain Co.

AI for the world's most important institutions

Building an AI platform and applications to deliver impact for real-world problems.

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