← All roles

Technical Program Manager, Support Delivery

OpenAI· User Operations
Apply on company site
San Francisco$216k - $240kFull-timePosted 5mo ago

About the role

Technical Program Manager to join the Senior Support Engineering team, defining and implementing scalable operational frameworks, tooling, and automation to improve OpenAI's Support Delivery for Tier 3 frontline customers. Hybrid in San Francisco with relocation support.

Responsibilities

  • Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team
  • Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks stay healthy over time
  • Lead strategy and program design for internal support initiatives, including specialization programs, quality initiatives, community support, product reliability and launch supportability
  • Coordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners
  • Lead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness
  • Identify and scale practical AI-powered workflows across support operations, using automation, LLMs, and internal tooling to reduce manual work, improve resolution quality, and help the team operate more effectively at scale
  • Collaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction
  • Help shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization

Qualifications

  • 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling
  • Shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team
  • Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries
  • Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams
  • Excel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions
  • Are passionate about using tools and automation to drive efficiency and improve customer outcomes
  • Possess exceptional communication, organization, and problem-solving skills
  • Have a high ownership mindset with a bias toward action; comfortable operating in ambiguity, driving clarity, and rolling up their sleeves to get things done

Skills

Required:Program managementAutomation toolingAI / LLM workflowsCross-functional collaboration

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Last updated Jul 16, 2026. Interested? Apply on the company site.

About OpenAI

ai-infrastructure-and-developmentliquid-ai-recruiting-targetllmsetter-30setter-30-2026-q1speech-to-texttext-to-speechvoice-ai-stack
Company profileWebsite

More open roles at OpenAI