Solutions Engineering Manager
WeTravel· Customer Experience (CX)
Hybrid (Amsterdam)€120k - €137kFull-timePosted 4mo ago
About the role
Lead the growing solutions engineering team at WeTravel, owning complex technical customer engagements end to end, designing and building integrations between WeTravel and third-party systems, and developing a small team of Sales Engineers and Technical Account Managers.
Responsibilities
- Leading technical discovery, solution design, and demo presentations for high-value prospects and existing customers
- Providing hands-on support across integrations including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups
- Acting as the escalation point for senior technical issues, and maintaining a clear prioritisation framework for the team’s work
- Managing, coaching, and growing a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning
- Building team processes, playbooks, and onboarding resources that scale as the function grows
- Taking part in hiring and training as the team expands
- Partnering with Sales, Onboarding, Account Management, and Product to keep customer needs visible and well-represented
- Surfacing customer feedback to Product and Engineering, and helping prioritise with clarity
- Contributing to the definition of WeTravel’s Professional Services model as the team evolves
- Defining and documenting the technical sales and implementation process for the team
- Building a library of reusable technical assets: demo environments, integration guides, and solution templates
- Tracking and reporting on key metrics: deal support coverage, implementation timelines, and technical CSAT
Qualifications
- Have 10-15 years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role
- Are comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems
- Have at least 5 year of experience managing, mentoring, or leading a technical or customer-facing team
- Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts
- Are deeply familiar with integration tools like Zapier, and can design, troubleshoot, and optimise automated workflows
- Have strong project and programme management skills — you can scope, plan, and drive complex cross-functional initiatives
- Thrive in evolving environments and enjoy building structure where little exists
Skills
Required:Solutions engineering leadershipAPI integrationZapier and integration tooling
Benefits
- Attractive compensation
- Generous "Time to Recharge" policy — unlimited paid time off
- Hybrid working: minimum 3 office days in Rokin, up to 2 remote days per week
- Work remotely for a maximum of 4 weeks per calendar year
- 2-week cross-functional onboarding program
- Cycle-to-work scheme (Swapfiets subscription) or commuting reimbursement
- Lunches and after-work social events on Monday and Thursday
- Extensive paid family leave
- Three paid volunteer days per year
- Cutting-edge equipment and tools
- International, travel-loving team with a passion for adventure and innovation
- Employer-sponsored pension plan with 2% employer contribution
- Access to health insurance discounts
- Booking Marketplace discounts for personal travel
Last updated Oct 21, 2026. Interested? Apply on the company site.
About WeTravel
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