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Account Manager

Triomics· Operations
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Hybrid (New York, NY)Full-timePosted 4mo ago

About the role

Account Manager to own customer relationships post-sale, coordinate integrations and go-lives, drive adoption and value realization, and scale customer delivery for Triomics’ oncology-focused AI platform.

Responsibilities

  • Serve as the primary point of contact and trusted advisor for accounts from closed-won through go-live and steady-state.
  • Build deep, durable relationships with stakeholders across clinical, research, IT, and administrative functions.
  • Maintain an up-to-date pulse on account health including adoption, sentiment, risks, and opportunities.
  • Act as project manager/quarterback for integrations and go-lives, coordinating internal teams and customer teams to accelerate timelines.
  • Build and manage integration project plans, milestones, and timelines; drive accountability on both sides.
  • Partner with Forward Deployed Engineers to scope and prioritize customer-specific AI pipeline adjustments.
  • Partner with Clinical Navigators to design and deliver end-user training to drive adoption.
  • Analyze adoption data and surface areas for improvement; execute solutions with internal teams as needed.
  • Propose and help build new reporting, KPIs, and dashboards to sharpen understanding of adoption and outcomes.
  • Establish a regular operating cadence with each account (business reviews, health checks, success planning).
  • Surface product feedback to Product and Engineering as a prioritized signal.
  • Help develop repeatable playbooks, templates, and processes to scale the customer delivery model.
  • Coordinate with Commercial on handoffs, expansion readiness, and renewals.

Qualifications

  • 3–6 years of account management / customer success experience, ideally in health tech with clinical end users (physicians, nurses, CRCs).
  • Demonstrated end-to-end ownership of customer relationships—from onboarding to go-live and ongoing success.
  • Strong project management instincts for multi-stakeholder integrations.
  • High initiative with bias to action; ability to plan and execute without waiting for instruction.
  • Comfort with data analytics to interpret adoption and impact and propose new reporting/KPIs/dashboards.
  • Excellent communication and credibility with clinical end users.
  • Based in NYC and willing to come to office and travel to customers OR based in a regional hub with travel to customers and NYC.

Skills

Required:Account management / customer successProject managementData analytics / adoption analyticsStakeholder management / communicationHealthcare / health tech domain knowledge

Benefits

  • Not explicitly listed in the description.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Triomics

Generative AI for Oncology EHRs

Triomics is helping cancer care providers by reducing the burden associated with manually reviewing patient charts. Utilizing our OncoLLM™—a family of oncology-focused language models—we are able to accelerate clinical trial enrollment, power quality improvement projects, and address many other key strategic priorities.

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