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Account Manager

Triomics
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Hybrid (New York City, NY / Remote (US))Full-timePosted 3mo ago

About the role

Account Manager focused on owning customer relationships, coordinating integrations and go-lives, and driving post-launch adoption and value realization for Triomics’ oncology EHR platform. This role is a customer success and account ownership position (non-quota carrying) requiring collaboration with FDE and Clinical Navigators to ensure successful implementations and ongoing account health.

Responsibilities

  • Serve as the primary point of contact and trusted advisor for your accounts from closed-won through go-live and steady-state
  • Build deep relationships with stakeholders across clinical, research, IT, and administrative functions
  • Maintain up-to-date pulse on account health including adoption, sentiment, risks, and opportunities to deliver more value
  • Act as project manager/quarterback for integrations and go-lives, coordinating internal teams and customer teams
  • Build and manage integration project plans, milestones, and timelines
  • Prioritize customer-specific adjustments to the AI pipeline and platform with Forward Deployed Engineers
  • Design and deliver end-user training with Clinical Navigators to drive adoption among clinicians
  • Analyze adoption data and identify gaps; implement solutions with internal teams
  • Propose and help build new reporting, KPIs, and dashboards to track adoption and outcomes
  • Establish regular operating cadence with each account (business reviews, health checks, success planning)
  • Surface product feedback and customer needs to Product/Engineering as prioritized signals
  • Contribute to scalable playbooks, templates, and processes to support growth and renewals across accounts

Qualifications

  • 3–6 years of account management / customer success experience
  • Experience in health tech with providers as primary users (physicians, nurses, CRCs)
  • Demonstrated end-to-end ownership of customer relationships
  • Strong project management skills for multi-stakeholder integrations
  • High initiative and bias to action
  • Comfort with data analytics and building KPIs/dashboards
  • Excellent communication with clinical end users
  • Based in NYC and willing to travel to customers (or regional hub with NYC visits)
  • Willingness to travel as needed

Skills

Required:Account management / Customer successProject managementData analysis / analytics
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Triomics

Generative AI for Oncology EHRs

Triomics is helping cancer care providers by reducing the burden associated with manually reviewing patient charts. Utilizing our OncoLLM™—a family of oncology-focused language models—we are able to accelerate clinical trial enrollment, power quality improvement projects, and address many other key strategic priorities.

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