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Service & Hardware Support Specialist

Coates Group
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Hybrid (Navi Mumbai)Full-time, PermanentPosted 4mo ago

About the role

Lead and optimise post-sales service operations across the business unit by delivering effective customer support, building scalable service capability, and enabling high-quality service outcomes. Develop service networks, drive operational efficiency, strengthen customer support processes, support project delivery, and identify service-related revenue opportunities while maintaining strong cross-functional relationships.

Responsibilities

  • Develop and maintain a scalable post-sales service capability across India to support customer demand and enable consistent service delivery.

Qualifications

  • Demonstrated technical knowledge of electrical and electronic equipment, materials, manufacturing processes and industrial machinery.
  • Experience supporting post-sales service delivery, troubleshooting and customer support activities within a technical or operational environment.
  • Strong planning, coordination and multi-workstream execution with problem-solving and critical thinking skills.
  • Ability to interpret and apply technical standards, operating procedures and service requirements to support service outcomes.
  • Proficiency in Microsoft Excel and experience with operational reports, service data and performance tracking. Salesforce experience desirable.
  • Strong written and verbal communication skills in English and local language(s); understanding of South Indian languages advantageous.
  • Demonstrated ability to build effective working relationships across customers, suppliers and cross-functional internal teams.

Skills

Required:Technical knowledge of electrical/electronic equipmentPost-sales service deliveryPlanning and coordinationMicrosoft Excel
Nice to have:Salesforce

Benefits

  • Annual market competitive bonus program
  • Thrive Program with flexible work options and wellbeing benefits including yoga/meditation, Global Wellness paid day off, Give Back Day
Last updated Oct 21, 2026. Interested? Apply on the company site.
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