Experience Designer, Future Experience
Hybrid (Sydney, Australia)Full-time, PermanentPosted 4d ago
About the role
Role under the Director of Future Experience to translate emerging customer needs, behavioural shifts and technology possibilities into clear hypotheses and testable concepts, connecting discovery with experimentation across physical, digital and service environments to guide experience direction, product opportunities and future investment decisions.
Responsibilities
- Investigate customer, operational and business behaviours through contextual research, field observation, interviews and stakeholder engagement to identify unmet needs and emerging opportunities.
- Map end-to-end experiences across people, processes, physical environments and technology to reveal dependencies and opportunities for improvement or transformation.
- Synthesise research, behavioural insights, business signals and emerging trends into clearly framed experience opportunities, hypotheses and assumptions.
- Design experiments and validation activities with clear learning objectives and evaluation criteria.
- Translate insights and hypotheses into future-state journeys, service concepts, interaction models, and interactive prototypes at the appropriate level of fidelity, collaborating with technical and design specialists.
- Facilitate collaborative discovery, ideation and evaluation activities with internal teams, clients and partners to build shared understanding and challenge existing assumptions.
- Capture and communicate research findings, experiment results and future opportunities through clear demonstration narratives, scripts and supporting materials for executive and client stakeholders.
- Develop and leverage reusable patterns, templates and assets to improve the speed and consistency of exploration, prototyping and iteration.
Qualifications
- Demonstrated experience in experience, interaction, service or product design.
- Strong portfolio covering concept development, journey design, interface design and prototyping.
- Proficiency in Figma and contemporary design and prototyping tools.
- Experience conducting or supporting concept validation and usability testing.
- Understanding of accessibility, inclusive design and design-system principles.
- Experience collaborating with engineering and product teams in ambiguous, early-stage environments.
- Experience with AI-enabled, adaptive or emerging-technology experiences is desirable.
Skills
Required:Experience DesignPortfolio developmentFigma and prototyping toolsValidation and usability testingAccessibility and inclusive designCross-functional collaboration
Nice to have:AI-enabled / emerging-technology experiences
Benefits
- annual market competitive bonus program
- Thrive Program with flexible work options
- dedicated time to prioritize health and wellbeing (virtual Yoga or meditation)
- Global Wellness paid day off
- Give Back Day to contribute to the community
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Coates Group
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