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Personal Shopper

Hypebeast Group· HBX (E-Commerce) – Personal Shopping
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Hong KongFull-timePosted 4mo ago

About the role

HBX is seeking a commercially minded Personal Shopper to deliver a best-in-class client experience across the e-commerce platform, owning a portfolio of clients and driving revenue through expert styling and strong brand representation.

Responsibilities

  • Drive tangible and intangible revenue through client acquisition, retention, growth and satisfaction.
  • Drive sales and maximize average deal size through offering knowledgeable and professional styling advice to clients.
  • Manage day-to-day relationships with assigned clients — driving acquisition, retention, and reactivation of lapsed accounts.
  • Identify opportunities to acquire new clients.
  • Activate loyalty benefits for qualified clients and consistently find ways to surprise, delight, and reward your clientele.
  • Maintain up-to-date knowledge of global fashion trends, drops, and street culture relevant to the HBX community.
  • Work closely with retail, buying, marketing, and other e-commerce teams to align the client experience with platform priorities.
  • Represent HBX with professionalism and passion in every client interaction — online and offline.
  • Support reporting manager with ad-hoc tasks and duties.

Qualifications

  • 2+ years in a 1-to-1 client-facing role within fashion retail or luxury. E-commerce sales experience is strongly preferred.
  • Target-driven with a proven sales track record and the ability to manage a client portfolio with autonomy.
  • High proficiency in written/spoken Cantonese and English, Mandarin proficiency is a plus.
  • Genuine passion for contemporary and luxury fashion. Understanding of fashion and consumer culture across HK, Taiwan, mainland China, South Korea, and Japan markets is a strong advantage.
  • Excellent organisation, strong attention to detail, and the initiative to work independently in a fast-paced digital environment.
  • Experience with CRM tools, clienteling platforms, or luxury/streetwear brand relationships.
  • Comprehensive knowledge of industry news and trends.
  • Desire to learn/possess knowledge of climate will be considered.

Skills

Required:Client relationship managementSales and upsellingCantonese and English communicationBrand and fashion knowledge
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Hypebeast Group

Driving Culture Forward

Hypebeast is the leading online destination for men's contemporary fashion and streetwear. Shop at our store and also enjoy the best in daily editorial content.

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