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General Manager - Santa Clara

JETSET Pilates· Rivermark – Management
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Santa Clara, CAFull-timePosted 4mo ago

About the role

General Manager responsible for the overall success of the studio, leading a high-performing team while driving operational excellence, membership growth, and an exceptional client experience. Combines business management with active instruction and community engagement; requires completion of JETSET Instructor Training Academy and teaching 6-8 classes per week with active in-studio presence at least 25 class times per week.

Responsibilities

  • Lead, coach, and develop instructors and Studio Leads.
  • Recruit and onboard new team members as needed.
  • Provide consistent feedback and conduct regular performance conversations.
  • Foster an engaging and accountable team culture.
  • Identify and develop future leaders through coaching, mentorship, and succession planning.
  • Own daily studio operations.
  • Ensure exceptional hospitality and client experience.
  • Manage class & staffing schedules.
  • Oversee day-to-day facility operations, ensuring the studio remains clean, safe, stocked, well-maintained, and consistently aligned with brand standards.
  • Resolve client concerns promptly.
  • Continuously evaluate and improve operational processes to increase efficiency and consistency.
  • Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses.
  • Analyze KPIs and implement action plans.
  • Develop and execute strategies to improve member retention, utilization, referrals, and recurring revenue.
  • Coach team members on consultative selling, membership upgrades, renewals, and client retention.
  • Build relationships within the local community.
  • Develop ongoing community partnerships that drive awareness, referrals, member engagement, and long-term growth.
  • Support social media and community partnerships.
  • Represent JETSET as a brand ambassador.
  • Monitor financial performance.
  • Provide regular business updates to ownership.
  • Recommend operational improvements.
  • Ensure accountability for profitability, payroll management, expense control, and overall studio performance.

Qualifications

  • 3+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a luxury membership-model consumer service environment
  • Proven track record of building and leading high-performing teams — ideally across multiple locations or in a pre-opening context
  • Demonstrated self-starter with an entrepreneurial spirit — you take initiative, solve problems proactively, and thrive in environments where the playbook is still being written
  • Strong sales instincts with experience driving revenue targets and coaching others to do the same
  • Highly analytical — comfortable building reports, interpreting data, and making decisions backed by metrics
  • Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail
  • Outstanding communicator who genuinely connects with people and makes every client and team member feel seen and valued
  • Hands-on experience in a fitness instruction or coaching capacity is strongly preferred
  • Passion for community building and an understanding of the local wellness, fitness, and hospitality community is strongly preferred.

Skills

Required:Leadership and Team ManagementSales & Revenue GrowthOperational Excellence

Benefits

  • Paid time off (PTO)
  • Complimentary or discounted JETSET Pilates classes
  • Professional development opportunities
Last updated Oct 21, 2026. Interested? Apply on the company site.

About JETSET Pilates

The Modern, Elevated Reformer Experience

JETSET Pilates is a 50-minute, low-impact reformer workout that blends strength, control, and flow. Rooted in precision and designed to transform how you move, JETSET delivers an elevated Pilates experience.

PilatesReformer WorkoutLow ImpactFull Body
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