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IT Support Technician

SpaceX· Information Technology - Services
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Washington, DC$29/hr - $35/hrfull-timePosted 4mo ago

About the role

IT Support Technician at SpaceX providing first through third line support, hardware/software provisioning, AV/VC and network troubleshooting, and end-user infrastructure administration for a fast-paced, high-security environment.

Responsibilities

  • Provide 1st, 2nd, and 3rd tier support to SpaceX employees.
  • Manage on site inventory and the total lifecycle of IT assets.
  • Procure, configure and deploy computer hardware and mobile cellular devices.
  • Troubleshoot software and hardware issues, in person and remotely.
  • Configure and troubleshoot desktop, label and large multifunction printers.
  • Network support and troubleshooting, from device connectivity to VLAN configuration.
  • Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
  • Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
  • Support AV/VC solutions locally and globally to support in-region teams.
  • Support events around the SpaceX offices from an AV standpoint, and occasional out-of-hours event support.
  • Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

Qualifications

  • High school diploma or equivalency certificate.
  • 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
  • 1+ years of professional experience in AV (audio/visual) events support.
  • Experience supporting Microsoft technologies.

Skills

Required:IT support (1st-3rd line)Asset managementHardware deploymentPrinter configurationNetwork troubleshootingAV/VC supportDocumentation

Benefits

  • Long-term incentives (stock or long-term cash awards)
  • Discretionary bonuses and Employee Stock Purchase Plan
  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • Short and long-term disability insurance
  • Life insurance
  • Paid parental leave
  • 3 weeks of paid vacation and 10+ paid holidays per year
  • Paid sick leave policy aligned with law and company policy
Last updated Jul 8, 2026. Interested? Apply on the company site.

About SpaceX

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