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Enterprise Account Manager (Aviation)

SpaceX· Starlink Enterprise Sales & Account Management
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Woodinville, WA$115k - $150kfull-timePosted 4mo ago

About the role

Enterprise Account Manager for Starlink Aviation services, managing large, complex aviation agreements from contract signature through activation, with a focus on customer success, revenue realization, and operational excellence.

Responsibilities

  • Be the primary point of contact for assigned customers or verticals, to resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships
  • As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
  • Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance, developing, and implementing corrective actions
  • Serve as a customer advocate; maintain a positive attitude in a crisis environment, and must have the ability to work independently with minimal direction
  • Helps implement airline and aircraft entry into service and growth plans. Providing training and guidance on issues related to operations, sales, installations, maintenance, reporting, and reliability
  • Identify, design, and lead implementation of system enhancements and automations to improve the internal and external systems and process interfaces
  • Represent Starlink throughout the assigned region by traveling to our partners' offices, regional conferences, and events as required
  • Support and develop a proposal to align new efforts with long-term strategic vision and engineering objectives, and to ensure contract requirements are executable

Qualifications

  • Bachelor's degree OR high school diploma/equivalency certificate and 6+ years of professional experience in account management or sales
  • 6+ years of professional experience in account management or sales
  • 6+ years working with customers to support a technical product or service

Skills

Required:Account managementCustomer relationship management

Benefits

  • comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • various other discounts and perks
  • 3 weeks of paid vacation and 10+ paid holidays per year
  • paid sick time as per Washington state law
Last updated Jul 8, 2026. Interested? Apply on the company site.

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