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Engineering Manager, Agent Product

Decagon· Engineering
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New York City$280k - $430kFull-timePosted 4mo ago

About the role

Engineering Manager leading a team building AI agents on Decagon's agent platform, partnering with enterprise customers, and defining the technical strategy for AI-powered customer support.

Responsibilities

  • Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
  • Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
  • Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
  • Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
  • Help define the technical strategy and roadmap for the future of AI-powered customer support
  • Support and mentor engineers through technical guidance, feedback and career development
  • Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession

Qualifications

  • Have 1+ years of engineering management experience
  • Have 5+ years of industry experience in software engineering
  • Proficiency with Python, Typescript and asynchronous programming
  • Experience leading teams building complex distributed systems or customer-facing products
  • A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
  • Strong communication skills and ability to work directly with enterprise customers

Skills

Required:Engineering ManagementDistributed SystemsPythonTypescriptAsynchronous Programming

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Aug 19, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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