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Deal Desk Manager

Decagon· Sales
Apply on company site
San Francisco, New York City$160k - $200kFull-timePosted 4mo ago

About the role

Deal Desk Manager at Decagon responsible for building and leading the deal desk function, bridging Sales, Finance, Legal and Founder's Office to structure, review, and close enterprise deals. Focuses on pricing, quote-to-cash processes, and scalable deal operations.

Responsibilities

  • Deal Desk Operator: Serve as the first point of contact for deal reviews and approvals, triaging requests for completeness and policy compliance before routing to other internal departments
  • Deal Structuring: Advise sales teams on pricing, custom terms, and non-standard contract options for complex and enterprise opportunities
  • Cross-Functional Bridge: Connect sales, finance, security, and legal to triage and shepherd complex deals through the internal review process
  • Systems Owner: Stand up and administer the deal desk tech stack (Salesforce, CPQ, quoting and contract tools), building the foundation as new pricing models, packaging, and deal types emerge
  • Process Builder: Design approval workflows, discount guidelines, and order form templates from scratch, and continuously improve them as the business scales
  • Enablement: Train and coach sales on pricing policy, deal structuring options, and how to use deal desk systems and templates as they're built

Qualifications

  • 5+ years of experience in Deal Desk and/or Sales/Revenue Operations, ideally within a high-growth B2B SaaS environment
  • A builder at heart — stood up a process, system, or function before, or motivated to do it from scratch
  • Understands deal desk function end-to-end — policy design, systems administration, and day-to-day deal review
  • Deep understanding of quote-to-cash workflows, CPQ tools, and CRM platforms (Salesforce)
  • Strong grasp of contract structures, licensing and pricing models, and revenue recognition principles
  • Track record of building approval workflows, discount guidelines, and templates in fast-moving environments
  • Excellent cross-functional communicator, able to connect sales, finance, and legal
  • High agency and comfort with ambiguity — self-starting and problem-scope ability

Skills

Required:Deal Desk leadershipCPQ toolsSalesforceQuote-to-cashContracting & licensingCross-functional communication

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office
  • Take what you need vacation policy (UK 25 days statutory leave)
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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