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Senior Machine Learning Engineer, Assistance Engineering

Airbnb· Machine Learning and Artificial Intelligence / CSP
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Hybrid (China)full-timePosted 4mo ago

About the role

Senior ML Engineer role focused on CSxAI initiatives within Airbnb’s Community Support Products, leveraging Generative AI to build scalable, AI-powered customer service solutions. Position is China-based with potential occasional office work or offsite attendance.

Responsibilities

  • Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
  • Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
  • Learn and share the latest AI/ML technologies with the team across regions (China and the US)

Qualifications

  • PhD/Master’s degree, preferably in CS, or equivalent experience
  • 4+ years of ML engineering experience, with ownership responsibility over large-scale software systems
  • Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
  • Experience with LLM driven chatbot and Agentic AI products would be a big plus
  • Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
  • Fluency in both English and Mandarin is essential.

Skills

Required:ML system designCross-functional collaboration
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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