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Research Lead, New AI Products & Platforms

The New York Times· Research and Insight
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Hybrid (New York, NY)$140k - $155khybridPosted 4mo ago

About the role

Lead user-centered research to drive strategy for The New York Times' New AI Products and Platforms (NAPP) mission. Manage end-to-end studies, collaborate with cross-functional teams, and marshal AI tools and ethical practices to inform product development and editorial integrity.

Responsibilities

  • Lead a human-centered design approach for products teams, inspiring colleagues to build innovative product features grounded in user needs to drive NAPP and company goals.
  • Use research-based insights and GenAI tools for rapid prototype iteration.
  • Own evaluation for quality and editorial integrity: Create frameworks to assess the success of A.I. prototypes and products.
  • Build innovative solutions using AI tools to support certain parts of the research process.
  • Champion A.I. innovation and ethics: Stay up to date with industry trends, new research methodologies, LLM advancements, and emerging technologies. Champion the ethical and responsible use of AI, ensuring our tools uphold our standards of accuracy and objectivity.
  • Complement research with behavioral data, proprietary and industry research, and A/B testing results to provide a holistic view of our users.
  • Work with Audience Insights researchers across News Product, Marketing, Cooking, Wirecutter, The Athletic and Games to identify opportunities to collaborate and avoid duplicative product work.
  • Manage external research vendors to support moderation, fieldwork, and analysis, ensuring high-quality and efficient project execution.
  • Contribute to the collaborative culture of Audience Insights and the NAPP Mission; help The New York Times understand, and build empathy for, our audiences.
  • Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Qualifications

  • 8+ years of research and insights experience.
  • Experience researching chat interfaces or GenAI search tools and using a range of GenAI tools and features in your work.
  • Experience moderating qualitative research and facilitating brainstorms and workshops with cross-functional partners.
  • Mastery of a range of research methods. These methods include participatory design, in-person and remote interviews, ethnographies, co-creation, and user-initiated feedback tools. Additionally, surveys, card-sorting, and usability studies are also part of the range.
  • Experience executing qualitative and quantitative research and selecting the right approach based on the problem to be solved.
  • Experience synthesizing complex findings into compelling narratives and visualize insights for diverse audiences.

Skills

Required:Research leadershipGenAI/tooling for researchQualitative researchQuantitative research

Benefits

  • For roles in the U.S., variable pay such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, employee stock purchase plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.
Last updated Sep 9, 2026. Interested? Apply on the company site.
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