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Account Lead, Starlink Strategic Connectivity

SpaceX· Starlink Enterprise Sales & Account Management
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Hawthorne, CA$90k - $125kfull-timePosted 4mo ago

About the role

Account Lead responsible for managing a portfolio of Starlink Strategic Connectivity accounts from contract signature through activation, with a focus on social impact initiatives, customer success, and long-term growth.

Responsibilities

  • Act as the primary point of contact for a portfolio of Strategic Connectivity accounts by building and managing the strategy to own the interface from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship including social and humanitarian impact.
  • Deliver impeccable customer service at scale to underserved communities
  • Develop engagement strategy and content for underserved communities that enables continuous growth and self-support
  • Build relationships to identify requirements and manage expectations
  • Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow business
  • Maintain a culture of extreme ownership to drive continuous growth and streamline process efficiency
  • Help define and shape the overall social impact narrative for Starlink, documenting compelling stories, case studies, and reports that demonstrate measurable societal benefits (education, healthcare, economic development in remote areas)
  • Manage strategic partnerships with key external stakeholders (international aid organizations, philanthropic entities, regulatory bodies)
  • Define and advocate for internal policy changes that make social impact a foundational element of Starlink's culture (training programs, resource allocation, performance incentives tied to impact goals)

Qualifications

  • Bachelor's degree
  • 2+ years of consulting, project management, or strategic planning experience
  • 1+ years in an external-facing role managing vendors, commercial or government contracts, or business/enterprise customers

Skills

Required:Relationship managementNegotiationProject management
Nice to have:Contract interpretation / negotiationExecutive communication

Benefits

  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • Short and long-term disability insurance
  • Life insurance
  • Paid parental leave
  • 3 weeks of paid vacation
  • 10+ paid holidays per year
  • Paid sick leave per company policy
  • Stock options and/or long-term incentives potentially available
  • Employee Stock Purchase Plan (discounted stock)
  • Discounts and other perks
Last updated Jul 8, 2026. Interested? Apply on the company site.

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