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Technical Support Engineer

thatgamecompany· ITS
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China - ShanghaiFull-timePosted 4mo ago

About the role

Technical Support Engineer position at thatgamecompany in Shanghai, China. Responsible for advanced technical support for internal teams, players, and partners; incident coordination; troubleshooting, automation, and collaboration with cross-functional teams to resolve issues related to game development tools, live operations, and player experiences.

Responsibilities

  • Provide advanced technical support for internal teams, external players, or partners, ensuring smooth operations and high-quality experiences.
  • Collaborate with cross-functional teams (e.g., developers, QA, DevOps) to escalate and resolve critical issues using tools like Jira.
  • Assist in deploying updates, patches, or hotfixes via MDM tools like Jamf Pro and Microsoft Intune.
  • Troubleshoot and maintain network configurations, including switches, access points, and VLAN setups.
  • Diagnose and resolve complex technical issues related to game development tools, build systems, live operations, or player experiences.
  • Act as the primary point of contact during critical incidents, coordinating with teams to ensure quick resolution and post-incident improvements.
  • Develop scripts or tools to automate repetitive tasks and improve troubleshooting, monitoring, or diagnostics.

Qualifications

  • 3 years or more of experience in technical support, IT operations, or a related field in a production environment.
  • Strong troubleshooting skills using scripting languages (e.g., Python, C#, or shell scripting).
  • Solid understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VLANs) and server administration.
  • Proficiency in various platforms/devices such as macOS, Windows, and mobile device troubleshooting, including enterprise applications.
  • Experience with network devices (switches, routers, access points) and basic networking configurations.
  • Ability to analyze logs, error reports, and crash dumps to identify root causes of issues.
  • Familiarity with the AI application ecosystem.
  • Exceptional communication and interpersonal skills for liaising with cross-functional teams and end users.
  • Capable of understanding English documentation. Fluent in written English for technical communications in chat tools. Able to speak English for daily life.

Skills

Required:Technical troubleshootingScripting languagesNetworkingPlatform expertiseIncident management
Last updated Jul 23, 2026. Interested? Apply on the company site.

About thatgamecompany

is a game studio dedicated to creating timeless interactive entertainment that inspires human connection worldwide.

thatgamecompany is a game studio dedicated to creating timeless interactive entertainment that inspires human connection worldwide.

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