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IT Support Specialist

thatgamecompany· ITS
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Hybrid (Los Angeles)$55.5k - $87kFull-timePosted 1mo ago

About the role

You are the first point of contact for IT issues, providing tier-1 support end to end in a hands-on, high-trust environment for artists, designers, engineers, and operations staff.

Responsibilities

  • Own the front line — intake, triage, and first response for all IT requests across chat, ticketing, and walk-ups.
  • Resolve the highest-volume work directly: access and permission grants across Okta, Google Workspace, Slack, Atlassian, and our wider SaaS estate; license and seat requests; MFA, VPN, and connectivity; software installs; printer and peripheral setup.
  • Support the development toolchain and hardware — Perforce, Xcode, and Unity setup, build troubleshooting, console dev kits, the shared test-device fleet, and platform-store accounts (App Store Connect, Google Play Console, Steamworks).
  • Provision, image, and hand off laptops and workstations for new hires, and run IT lifecycle work with People Ops — day-one setup, role and entity changes, contractor renewals, leave transitions, and offboarding through to device return and data handling.
  • Provision and deprovision external partner, vendor, and contractor access, and administer AI tool seats and spend limits against studio guidelines.
  • Support meeting rooms and studio AV — Zoom Room provisioning, keeping hardware working, resolving issues live, and on-site support for studio events.
  • Escalate to Technical Support Operations with clear reproduction steps, context, and everything you've already tried.
  • Keep asset records accurate with IT Asset Management, so hardware and licenses stay tracked.
  • Write and maintain self-service documentation so recurring questions stop becoming tickets, and flag patterns worth fixing upstream.

Qualifications

  • 1–3 years in IT support, service desk, or comparable hands-on technical support.
  • Working knowledge of macOS and Windows in a managed environment, with comfort around MDM, identity and SSO, and endpoint tooling.
  • Comfort administering SaaS platforms, not just using them — group-based entitlement, SCIM provisioning, and least-privilege judgment on access requests.
  • A solid grasp of the everyday stack: Google Workspace or Microsoft 365, Slack, VPN, and ticketing systems.
  • Basic network troubleshooting — Wi-Fi, DNS, DHCP, and general connectivity.
  • Clear, patient written and verbal communication with non-technical colleagues. You explain rather than jargon.
  • Strong judgment about what to solve yourself and what to escalate, and the discipline to document either way.
  • Genuine care for the people you support. This role is as much service as it is technical.

Skills

Required:IT support and triageSaaS administrationMacOS & Windows administrationNetworking basicsCommunication

Benefits

  • Paid Time Off, Holidays and Two Weeks Winter Break
  • Medical, dental, and vision coverage for employees and dependents start on day one
  • Pet Insurance
  • Compassionate leave
  • Pre-tax wellness stipend
  • Pre-tax work from home stipend
  • 401K with company match
  • Mental health resources including Headspace and EAP
  • Discount portal for everyday goods and services
  • Grow Together diversity initiatives
  • Support for personal professional development
Last updated Sep 17, 2026. Interested? Apply on the company site.

About thatgamecompany

is a game studio dedicated to creating timeless interactive entertainment that inspires human connection worldwide.

thatgamecompany is a game studio dedicated to creating timeless interactive entertainment that inspires human connection worldwide.

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