Staff Software Engineer, EAA CX
About the role
Staff Software Engineer within Coinbase's Enterprise Applications and Architecture (EAA) group, focusing on the Customer Experience (EAA-CX) platform. Leads AI maturity, developer experience, platform excellence, and architectural coverage across multiple globally distributed squads to build secure, reliable, and scalable internal investigative and support workflows.
Responsibilities
- Own the EAA-CX AI maturity and developer-experience roadmap in partnership with engineering leadership, embedding with squads to surface opportunities, prototyping on Coinbase's AI platform, and driving adoption through demos and feedback loops.
- Lead platform excellence workstreams that improve reliability, observability, change-failure rate, and operational readiness for Tier-1 systems, partnering with engineering managers to ensure practices persist on the teams.
- Define build-versus-buy strategy for developer-experience and AI tooling across EAA-CX, evaluating what to build internally, adopt from partner teams, procure from vendors, or retire.
- Provide Staff-level architectural coverage across squads facing complex challenges, ramping in to land architecture or delivery and ramping off while maintaining portfolio-wide coherence.
- Build highly reliable, secure distributed backend services with full SLO ownership, observability, and incident response, ensuring automated outputs and production changes are traceable, reviewable, and safe in a regulated environment.
Qualifications
- 8+ years of software engineering experience with a track record architecting and delivering large-scale distributed systems, including backend service design, API development (gRPC, MCP, GraphQL), and scalable microservices architectures.
- Proven ability to independently lead ambiguous, high-impact technical initiatives from whiteboard to production across multi-team problem spaces, writing high-quality, well-tested code.
- Strong experience with cloud-native infrastructure including AWS, Kubernetes, Terraform, CI/CD pipelines, event-driven architectures (Kafka, MQ), distributed caching, and SQL or NoSQL databases.
- Track record building secure, compliant internal tools or platforms with security controls, access management, audit logging, and data governance in regulated environments.
- Experience building or integrating with agentic AI systems including MCP servers, LLM orchestration layers, RAG pipelines, HITL workflows, or evaluation and guardrail frameworks, with proficiency in Go and willingness to work across Python.
- Ability to use generative AI responsibly with human oversight to deliver business-ready outputs and improve workflow efficiency, cost, and quality.
Skills
Benefits
- Medical Plan, Dental and Vision Plan with generous employee contributions
- Health Savings Account with company contributions each pay period
- Disability and Life Insurance
- 401(k) plan with company match
- Wellness Stipend
- Mobile/Internet Reimbursement
- Volunteer Time Off
- Fertility Counseling and Benefits
- Generous Time off/Leave Policy
- The option of getting paid in digital currency

About Coinbase
Buy, sell, and manage cryptocurrencies.
Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum, and litecoin. Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use.
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