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Senior Customer Success Manager

MongoDB· Customer Success
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Hybrid (Montreal, QC)CA$107k - CA$148kFull-timePosted 4mo ago

About the role

Senior Customer Success Manager focused on Enterprise (G2000) accounts in a Montreal-based hybrid model. Acts as a strategic advisor to maximize customer lifetime value, retention, revenue realization, and advocacy, while coordinating cross-functional resources and mentoring teammates.

Responsibilities

  • Proactively identify and mitigate risks in accounts with significant technical complexity; advise on advanced operational strategies and best practices; deliver cross-disciplinary solutions to critical customer challenges; accelerate time-to-value and guide business outcomes via MongoDB deployments
  • Conduct comprehensive customer business reviews for Enterprise accounts, analyze technical health and risk, translate insights into business outcomes; partner with senior leaders to align on objectives and advocate mutual success plans
  • Drive cross-functional development of account strategy; manage a diverse portfolio of Enterprise customers across journey stages; maximize value realization, advocacy, and long-term success
  • Track and report progress against key business outcomes; provide informed forecast predictions to senior leadership; identify new opportunities to expand impact with presales collaboration
  • Maintain data hygiene in internal systems to ensure single source of truth for customer insights; leverage AI fluency to enhance engagement and deliver technical solutions
  • Amplify customer voice within MongoDB; influence product roadmap and coordinate with Sales, Product, Services, Support to drive long-term health and value
  • Connect customers with Executive Sponsor engagement and contribute to regional/global best practices; act as a force multiplier for the organization
  • Support team growth by participating in interview/ramp processes for new hires; coach peers to share knowledge across the region

Qualifications

  • 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management)
  • 4+ years accountable for customer health and revenue realization for Enterprise customers
  • Excellent verbal and written communication skills; ability to influence technical and business outcomes across audience types from Developers to C-suite
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
  • Professional fluency in both French and English required

Skills

Required:Account strategyExecutive stakeholder management

Benefits

  • Base salary range in Canada: CAD 107,000— CAD 148,000 per year
  • Equity and participation in employee stock purchase program
  • Flexible paid time off; 20 weeks fully-paid gender-neutral parental leave
  • Fertility and adoption assistance; RRSP with employer match
  • Mental health counseling; backup child and elder care
  • Health, dental, and vision benefits
Last updated Oct 8, 2026. Interested? Apply on the company site.
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