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Market Manager - Vacation Rental

Airbnb· Supply Team
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Tokyofull-timePosted 4mo ago

About the role

Role focused on retention, growth, and optimization of host entrepreneurs and rising hosts in assigned territory, developing supply acquisition, optimizing listings and pricing, and serving as the in-market expert for Airbnb in Tokyo.

Responsibilities

  • Build and manage professional host account relationships within the Vacation rental area territory (e.g. Kawaguchi-ko, Karuizawa, Izu, Hakuba, Awaji etc)
  • Directly manage accounts to meet and exceed quarterly/annual sales goals
  • Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
  • Prospect and onboard new, high quality supply in your assigned geography
  • Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
  • Represent Airbnb in external meetings with Professional Hosts
  • Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
  • Hold regular optimization calls and business reviews with your clients
  • Develop strong and long lasting partnerships
  • Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
  • Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
  • Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success
  • Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory
  • Support host community programs in your region, contributing to the growth and engagement of Airbnb's community

Qualifications

  • 6-8 years experience in account management, partner support and/or sales
  • 2+ years experience in hospitality/travel industry, especially in Online Travel Agent market is a plus
  • Knowledge or experience in real estate industry is a plus
  • Experience or expertise in homesharing business is a plus
  • Must have driver’s licence to visit host in vacation rental areas
  • Must be willing to regularly travel to your aligned market territory. Typical expectation would be once or Twice per quarter.
  • Proven track record of being able to effectively work a leads pipeline and/or a book of business
  • Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus
  • Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
  • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
  • Strong time management and prioritization skills
  • Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
  • Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives
  • Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
  • Proven experience working cross-functionally
  • Charismatic self-starter who is resourceful and self-sufficient
  • Native-level of Japanese and Business-level of English is a must.

Skills

Required:Account managementData analysisSales / pipeline management
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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